Competitive. Integrity. Partner. Competitive. These are the words that come to mind when I look at a 20+ year relationship with our Insurance/Risk/Business Advisor.
“I have known Bob for most of my adult life, and certainly recommend him and his agency for all insurance needs. He is one of my most trusted advisors.”
“Bob is a first rate insurance professional who carefully evaluates risks from a considered, analytical perspective so that his clients’ interests are properly protected.
“…rarely do you find people with the expertise, experience in their field, and contacts who have the determination and competitive spirit to succeed at a high level. Bob Hotaling is that guy…”
Bob is very proactive and business – oriented, while always acting in the best interest of his clients.
“…rarely do you find people with the expertise, experience in their field, and contacts who have the determination and competitive spirit to succeed at a high level. Bob Hotaling is that guy, he will insure your company risk management program is appropriate and affordable. His ability to understand your needs and translate them into a manageable risk profile is what separates him from his peers. I will not trust anyone else with our insurance surety needs.”
“Bob is a first rate insurance professional who carefully evaluates risks from a considered, analytical perspective so that his clients’ interests are properly protected. He is thorough in his analysis and always has an excellent understanding not only of insurable risks, but also how those risks could potentially impact his clients and their businesses. He is without peer in positioning his clients to successfully fulfill their surety requirements and is skillful in negotiating surety needs and costs with underwriters. I would not hesitate to recommend him to any client on insurance issues.”
“There are only a rare few who can grasp the essential and pertinent information, efficiently organize and analyze it so that the client becomes the recipient of a well planned and thought out solution to its risk management needs. Bob Hotaling is one of these few!
I have had the privilege of working with Bob and his organization for over twenty five years and have been witness to his skills in handling the risk management needs for several large clients. He has always been, in addition to providing optimum solutions to the risk management program, an integral part of my client’s business advisor team. He is an excellent problem solver and is always available as needed.
I have known Bob for most of my adult life, and certainly recommend him and his agency for all insurance needs. He is one of my most trusted advisors.”
“Competitive. Integrity. Partner. Competitive. These are the words that come to mind when I look at a 20+ year relationship with our Insurance/Risk/Business Advisor.
When I first left public accounting to become Controller for The Brewer-Garrett Company I knew what I didn’t know and one of those things was insurance. The incumbent insurance agents’ primary trait was being friends with a now former owner. I needed to find the right guy. I called a few of the “big” firms in town and I also called Bob Hotaling. I wanted to give the guy a shot, having met him earlier in the year at a Christmas party; I enjoyed our conversation.
The “big” firm representatives spent an hour or so going through a checklist and each asked for a copy of the policy. None of the questions on the checklist were designed to figure out how our company was different, how our company provided unique solutions to our customers. I didn’t know insurance but I knew our business.
Bob Hotaling was the last “insurance agent” I met with in this process. We met again and again and again. He had a lot of questions. Over the course of a week we spent around 8 hours together looking at job files, we reviewed our process for job costing, we went to a couple job sites. I was busy, but I also knew this time would be well spent in determining the insurance coverages the Company needed. An added benefit was he was also competitive from a pricing standpoint.
Long story made short Hotaling & Associates was the overwhelming choice as our new Insurance Advisor. Over the years I would ocassionally go to market with our program and each time Bob and his firm would present the best program. Our company has grown significantly over those 20+ years and Hotaling & Associates has been with us every step of the way.
Competitors call asking to quote our program. They ask the name of the incumbent agent. When I tell them Hotaling & Associates they would ask if I could segregate the program “since a surety relationship is more like a bank, you don’t want to change that too often”. I politely declined. I had the same type of request when it came to our Errors & Omissions insurance. I politely declined. Auto Insurance, we have a really good carrier for Auto. No thanks. The more players that are involved mean a greater possibility of a gap in coverage. I actually had one firm tell me to call him back in the event Bob should ever die. I guess that agent wasn’t a competitor.
The bottom line is Hotaling & Associates works as a partner with his customers just as Brewer-Garrett works with our customers as partners. BG is a design-build energy solutions contractor; all we have to sell are our ideas/solutions. Similarly, our insurance partner can’t provide the level of service we need without understanding our business.
Hotaling & Associates meets with me throughout the year to hear what we are up to because we keep coming up with different solutions for our customers and this can mean different insurance risks for the company.
I trust Hotaling & Associates with not only our Insurance and Bonding program but all of the confidential information that goes along with having his firm as a partner in our business. And did I mention Bob Hotaling is competitive?”
“Over the past eight years, I have worked directly with Bob at Marous Brothers Construction on a number of large, complex construction projects, in which I have come to know and respect him, holding him in the highest of regards, and I can readily attest to his character, experience, and professionalism. Bob is very proactive and business – oriented, while always acting in the best interest of his clients. Bob’s extensive knowledge of the construction and insurance industries—coupled with a personal, realistic approach to identifying potential risks, proposing practical business solution to either avoid and/or mitigate theses risks, while also implementing timely resolutions— has allowed his clients to achieve their business’ objectives in both a timely and cost-effective manner. Bob interacts very well with all of the team members throughout the construction process. It is always a pleasure working with Bob, and I look forward to continuing our professional, as well as personal, relationship.”